Shipping policy

Shipping Policy

Thank you for shopping with us! Here is important information regarding our shipping procedures and policies.
Order Processing & Delivery
All orders are processed and shipped within 3 business days. Estimated delivery times depend on your location, but typical domestic shipping takes 3-5 business days via USPS ground.

Once your order has shipped, you will receive a tracking number via email to follow its progress.

Lost, Missing, or Stolen Packages

We want to ensure your items arrive safely. However, once a package is marked as "Delivered" by USPS, the window to investigate shipping anomalies is very short.
  • Reporting Window: If your tracking information shows that your package was delivered, but you have not received it, you must report the missing package to our customer support team within 2 days of the listed delivery date.
  • Delayed Reports (3-5+ Days): If a missing package is reported to us 3 to 5 days (or more) after the delivery date, we cannot guarantee a replacement or a refund. Because USPS tracking history and local carrier data become difficult to accurately trace after this timeframe, our ability to successfully file a claim or locate the package is severely limited.
What to do if your package is missing:
  1. Check around your property: Verify with neighbors, apartment front desks, or secure drop-off spots.
  2. Contact your local post office: Speak with your local USPS carrier immediately, as they can check the precise GPS coordinates of where the package was scanned as delivered.
  3. Contact us right away: Reach out to [Your Support Email] within 48 hours of the delivery timestamp so we can assist you while the tracking data is fresh.